CONFIDENTIAL BUSINESS BLUEPRINT · 2025

India's First
One-Stop Wedding
Vendor Marketplace

OYO-Style Aggregator Model · Vendor Onboarding Framework · Full Operations Blueprint

Document Type Business Blueprint
Market Focus Pan-India (Tier 1–3)
Version v1.0 · 2025
Ceremonies Covered Haldi · Mehendi · Shaadi · Reception
00

Table of Contents

विषय सूची

01

Executive Summary & Business Vision

Market opportunity, problem statement, solution overview, OYO-style model

1.1 Problem Statement 1.2 Solution Overview 1.3 Market Size (TAM/SAM/SOM) 1.4 Competitive Landscape
02

Ceremony-wise Requirements

Haldi, Mehendi, Shaadi, Reception — complete checklists

2.1 Haldi Ceremony 2.2 Mehendi Ceremony 2.3 Shaadi (Wedding Day) 2.4 Reception
03

Vendor Categories & Rate Cards

All vendor types, example rate ranges, package structures

3.1 Photography & Videography 3.2 Decoration & Florals 3.3 Catering & F&B 3.4 Music & Entertainment 3.5 Beauty & Grooming 3.6 Venue & Logistics
04

Operations Model & Vendor Onboarding

SOPs, quality control, vendor lifecycle management

4.1 Vendor Onboarding Process 4.2 Quality Assurance SOPs 4.3 Dispute Resolution 4.4 Vendor Tier System
05

Monetization & Customer Journey

Revenue streams, pricing model, customer funnel, execution framework

5.1 Revenue Streams 5.2 Customer Journey Map 5.3 Go-to-Market Strategy 5.4 12-Month Execution Roadmap
01

Executive Summary & Business Vision

कार्यकारी सारांश और व्यापार दृष्टिकोण

💡

Vision Statement

Shaadi Saathi — India ka pehla fully-integrated, OYO-style wedding vendor marketplace jahan ek hi platform par Haldi se Reception tak ke sabhi vendors milte hain. Hum fragmented Indian wedding industry ko standardize, digitize aur democratize karna chahte hain.

🔴 Problem Statement

Indian wedding planning abhi bhi highly fragmented hai. Families ko alag-alag vendors dhundhne padte hain — photographer, caterer, decorator, mehendi artist — sab ke liye alag negotiations, alag payments, alag follow-ups.

  • Koi standardized pricing nahi
  • Quality guarantee nahi
  • Last-minute cancellations common
  • Overcharging aur hidden costs
  • No single point of accountability
  • Tier-2/3 cities mein quality vendors ki kami

🟢 Our Solution

OYO-jaisa aggregator model — jaise OYO ne hotels ko standardize kiya, hum wedding vendors ko standardize karenge. Ek app, ek dashboard, ek payment gateway.

  • Verified & rated vendor network
  • Transparent, fixed pricing packages
  • Escrow-based payment protection
  • Dedicated wedding coordinator
  • Real-time booking & availability
  • Pan-India coverage (Tier 1–3)

📊 Market Opportunity — TAM / SAM / SOM

Market Level Definition Size (₹) Key Assumption
TAM Total Addressable Market India ka poora wedding industry ₹10 Lakh Crore+ ~1.2 Cr weddings/year × avg ₹8L spend
SAM Serviceable Addressable Market Digital-first, platform-ready segment ₹1.5 Lakh Crore 15% digitally influenced weddings
SOM Serviceable Obtainable Market Year 1–3 realistic capture ₹500–800 Crore Top 20 cities, 0.05% market share

🏆 OYO-Style Aggregator Model — Kaise Kaam Karta Hai

🔍
Customer Search
App/Web par city, budget, date filter
📋
Package Selection
Silver / Gold / Platinum bundles
Vendor Matching
AI-based best-fit vendor assign
💳
Escrow Payment
30% advance, 70% post-event
Review & Rating
Post-event feedback loop

🗺️ Competitive Landscape

Platform Model Strength Weakness Shaadi Saathi Advantage
WedMeGood Listing marketplace Large vendor database No quality control, no packages Standardized packages + QA
WeddingWire India Lead generation Reviews & ratings No booking, no payment End-to-end booking + escrow
ShaadiSaga Inspiration + listing Content-rich No transactional layer Full transaction + coordinator
Local Agents Offline middlemen Personal touch No transparency, high markup Digital + transparent pricing
🪷 Shaadi Saathi OYO-style aggregator Full-stack, standardized New entrant UNIQUE POSITIONING
02

Ceremony-wise Requirements

रस्म-वार आवश्यकताएं — Haldi · Mehendi · Shaadi · Reception

🌼

Haldi Ceremony

Typically 1–2 days before wedding · Duration: 2–4 hours · Guests: 50–200

CEREMONY 01

🎨 Decoration Requirements

  • Marigold flower backdrop (8×10 ft)
  • Yellow/orange draping fabric
  • Haldi thali decoration set
  • Floral rangoli (5×5 ft)
  • Banana leaf arrangements
  • Earthen pot (matka) decor
  • String lights / fairy lights
  • Seating cushions (floor seating)
  • Welcome arch with flowers
  • Photo booth corner setup

📸 Photography & Media

  • 1 Photographer (candid)
  • 1 Videographer (optional)
  • Drone shot (optional)
  • Reels/Shorts creator
  • Props box (haldi themed)
  • Same-day edit highlights
  • Printed photo strips (optional)

🎵 Music & Entertainment

  • DJ / Dhol player
  • Bluetooth speaker setup
  • Playlist curation service
  • Dance choreographer (optional)

🍽️ Food & Beverages

  • Breakfast / Brunch spread
  • Nimbu pani / Sharbat station
  • Mithai platter
  • Fruit chaat counter
  • Tea/Coffee station
  • Disposable plates & glasses

💄 Beauty & Styling

  • Bride's hair & makeup (minimal)
  • Outfit: Yellow/Mustard lehenga
  • Floral jewellery set
  • Groom's styling (optional)

💰 Haldi Ceremony — Budget Breakdown

CategoryBudget (₹)Standard (₹)Premium (₹)Vendor Type
Decoration & Florals15,000–25,00030,000–50,00060,000–1,20,000Decorator + Florist
Photography8,000–15,00018,000–30,00035,000–60,000Photographer
Catering (per head)₹150–250/head₹300–500/head₹600–1,000/headCaterer
Music / Dhol3,000–6,0008,000–15,00020,000–40,000DJ / Dhol Wala
Bride Makeup3,000–6,0008,000–15,00020,000–40,000MUA
TOTAL (100 guests)₹40,000–70,000₹80,000–1,50,000₹2,00,000–4,00,000
🌿

Mehendi Ceremony

1 day before wedding · Duration: 4–6 hours · Guests: 80–300

CEREMONY 02

🎨 Decoration Requirements

  • Green & orange theme draping
  • Mogra / jasmine flower strings
  • Mehendi artist seating setup
  • Bride's special throne/chair
  • Backdrop for bride (floral wall)
  • Fairy lights & lanterns
  • Rangoli at entrance
  • Cushion seating for guests
  • Mehendi cone display table
  • Boho/Rajasthani tent setup

🖐️ Mehendi Artists

  • 1 Senior artist (bride — full hands + feet)
  • 2–4 Junior artists (guests)
  • Arabic / Rajasthani / Bridal designs
  • Mehendi cones (natural henna)
  • Lemon-sugar solution for setting
  • Design catalogue / lookbook

📸 Photography

  • 1 Photographer (candid + detail shots)
  • Reels creator for social media
  • Drone (outdoor venues)
  • Photo album (optional)

🍽️ Food & Beverages

  • Evening snacks spread
  • Mocktail / Sharbat bar
  • Finger foods & chaat
  • Dinner (if late evening)
  • Dessert counter
  • Paan counter (optional)

🎵 Entertainment

  • Live singer / Ghazal artist
  • DJ with folk music playlist
  • Puppet show (optional)
  • Caricature artist (optional)

💰 Mehendi Ceremony — Budget Breakdown

CategoryBudget (₹)Standard (₹)Premium (₹)Vendor Type
Decoration & Setup20,000–35,00040,000–70,00080,000–1,50,000Decorator
Mehendi Artists (bride)5,000–10,00012,000–25,00030,000–80,000Mehendi Artist
Mehendi Artists (guests)500–800/artist/hr1,000–1,500/hr2,000–3,000/hrMehendi Artist
Photography10,000–18,00020,000–35,00040,000–70,000Photographer
Catering (per head)₹200–350/head₹400–600/head₹700–1,200/headCaterer
Entertainment5,000–10,00015,000–25,00030,000–60,000DJ / Singer
TOTAL (150 guests)₹70,000–1,20,000₹1,50,000–2,50,000₹3,50,000–6,00,000
💍

Shaadi — Wedding Day

Main wedding day · Duration: Full day (12–16 hours) · Guests: 200–1000+

CEREMONY 03

🏛️ Venue & Setup

  • Mandap decoration (full setup)
  • Phoolon ki seej / floral canopy
  • Baraat welcome arch
  • Stage backdrop (bride + groom)
  • Aisle decoration (petals + lights)
  • Guest seating arrangement
  • Entrance gate decoration
  • Parking area signage
  • Lighting (ambient + functional)
  • Generator backup

📸 Photography & Video

  • 2 Photographers (candid + traditional)
  • 2 Videographers (cinematic)
  • Drone operator
  • Photo booth setup
  • Live streaming setup
  • Same-day edit (SDE) video
  • Wedding film (4–6 min)
  • Printed album (optional)

🎵 Music & Baraat

  • Baraat band / Dhol party
  • DJ setup (main hall)
  • Shehnai player (ceremony)
  • Sound system & PA

🍽️ Catering

  • Welcome drinks station
  • Starters (veg + non-veg)
  • Main course (live counters)
  • Dessert spread + wedding cake
  • Paan counter
  • Midnight snacks (optional)
  • Crockery & cutlery
  • Serving staff

💄 Beauty & Styling

  • Bridal makeup (HD/Airbrush)
  • Bridal hair styling
  • Groom grooming package
  • Bridesmaid makeup (optional)
  • Saree draping service

💰 Shaadi Day — Budget Breakdown

CategoryBudget (₹)Standard (₹)Premium (₹)Luxury (₹)
Venue Rental50,000–1,50,0002,00,000–5,00,0006,00,000–15,00,00020L–1Cr+
Decoration & Florals80,000–1,50,0002,00,000–4,00,0005,00,000–10,00,00015L–50L
Photography + Video50,000–80,0001,00,000–2,00,0002,50,000–5,00,0006L–15L
Catering (per head)₹500–800/head₹900–1,500/head₹1,800–3,000/head₹3,500+/head
Music & Entertainment30,000–60,00080,000–1,50,0002,00,000–4,00,0005L–20L
Bridal Makeup15,000–25,00030,000–60,00070,000–1,50,0002L–5L
Pandit / Rituals5,000–10,00012,000–20,00025,000–50,0001L+
Invitations & Stationery5,000–15,00020,000–40,00050,000–1,00,0002L+
TOTAL (300 guests)₹5–8 Lakh₹12–20 Lakh₹30–60 Lakh₹1Cr+
🥂

Reception

1–2 days after wedding · Duration: 4–6 hours (evening) · Guests: 300–1500+

CEREMONY 04

🏛️ Venue & Decor

  • Grand entrance gate
  • Red carpet + stanchions
  • Stage with backdrop (LED/floral)
  • Couple's throne/sofa
  • Cocktail area setup
  • Buffet counter decoration
  • Table centerpieces
  • Ambient lighting (uplighting)
  • Monogram projection
  • Floral ceiling installation

📸 Photography & Media

  • 2 Photographers
  • 2 Videographers
  • Photo booth (digital + print)
  • 360° video booth
  • Live streaming
  • Drone shots (outdoor)
  • Highlight reel (same day)

🎵 Entertainment

  • DJ (main floor)
  • Live band (optional)
  • Emcee / Host
  • Dance performance (optional)
  • Fireworks / Cold pyro

🍽️ Food & Beverages

  • Welcome mocktail / cocktail
  • Starters (live counters)
  • Multi-cuisine buffet
  • Dessert & cake station
  • Paan & mukhwas counter
  • Midnight snacks
  • Bar setup (if applicable)

💄 Styling

  • Bride: Reception makeup (glam)
  • Groom: Styling & grooming
  • Outfit coordination
  • Jewellery styling

💰 Reception — Budget Breakdown

CategoryBudget (₹)Standard (₹)Premium (₹)Luxury (₹)
Venue Rental75,000–2,00,0003,00,000–7,00,0008,00,000–20,00,00025L–2Cr+
Decoration & Lighting1,00,000–2,00,0003,00,000–6,00,0008,00,000–15,00,00020L–1Cr
Photography + Video60,000–1,00,0001,50,000–2,50,0003,00,000–6,00,0008L–20L
Catering (per head)₹600–1,000/head₹1,200–2,000/head₹2,500–4,000/head₹5,000+/head
DJ + Entertainment40,000–70,0001,00,000–2,00,0002,50,000–5,00,0008L–25L
Bride Makeup (Reception)20,000–35,00040,000–80,0001,00,000–2,00,0003L–8L
TOTAL (500 guests)₹8–15 Lakh₹20–40 Lakh₹50–1 Crore₹2Cr+
03

Vendor Categories & Rate Cards

वेंडर श्रेणियां और दर कार्ड

📌

Platform Vendor Universe

Shaadi Saathi platform par 18 major vendor categories hain. Har category mein Silver, Gold aur Platinum packages available hain. Rates approximate hain aur city/season ke hisaab se vary karte hain.

📸 1. Photography & Videography

PackageInclusionsDurationRate Range (₹)Best For
Silver 1 Photographer, 500 edited photos, USB delivery 8 hours 25,000–40,000 Haldi / Mehendi
Gold 2 Photographers + 1 Videographer, 1000 photos, 5-min film, drone 12 hours 75,000–1,50,000 Shaadi Day
Platinum Full team (4 people), cinematic film, SDE, album, drone, live stream Full event 2,00,000–5,00,000 Premium Weddings
Luxury Celebrity photographer, international-style film, destination coverage Multi-day 5,00,000–20,00,000+ Destination Weddings

🌸 2. Decoration & Florals

PackageInclusionsCeremonyRate Range (₹)Notes
Silver Basic floral backdrop, entrance arch, table flowers Haldi/Mehendi 20,000–40,000 Seasonal flowers
Gold Full mandap, stage, aisle, entrance, table centerpieces Shaadi 1,50,000–3,50,000 Mixed fresh + artificial
Platinum Ceiling installation, LED backdrop, full venue transformation Reception 4,00,000–10,00,000 All fresh flowers
Luxury Imported flowers, custom installations, celebrity decorator All events 15,00,000–1Cr+ Destination/HNI

🍽️ 3. Catering & Food & Beverages

PackageMenu TypePer Head Rate (₹)Min. GuestsInclusions
Silver Veg only, 15 items 350–600 100 Crockery, 1 live counter, serving staff
Gold Veg + Non-veg, 25 items 700–1,200 150 Crockery, 3 live counters, dessert, staff
Platinum Multi-cuisine, 40+ items 1,500–2,500 200 Premium crockery, 6 live counters, bar, staff
Luxury Chef-curated, international cuisine 3,000–8,000+ 100 Celebrity chef, imported ingredients, full service

🎵 4. Music & Entertainment

Vendor TypePackageRate Range (₹)DurationBest For
Dhol PlayerSingle dhol3,000–8,0002–3 hrsHaldi, Baraat
Dhol Party (4 piece)Full baraat band15,000–35,0003–4 hrsBaraat procession
DJ (Basic)1 DJ + basic sound15,000–30,0004–6 hrsMehendi, Sangeet
DJ (Premium)1 DJ + full sound + lights40,000–80,0006–8 hrsReception
Live Band (5 piece)Bollywood covers60,000–1,50,0003–4 hrsReception, Sangeet
Celebrity DJHeadline performance2,00,000–10,00,000+2–3 hrsPremium Reception
Shehnai PlayerTraditional ceremony5,000–15,0002–3 hrsWedding ceremony
Emcee / HostBilingual hosting15,000–50,000Full eventReception

💄 5. Beauty & Grooming

ServiceBudget (₹)Standard (₹)Premium (₹)Celebrity (₹)
Bridal Makeup (HD)8,000–15,00020,000–40,00050,000–1,00,0001,50,000–5,00,000
Bridal Makeup (Airbrush)12,000–20,00025,000–50,00060,000–1,20,0002,00,000–8,00,000
Bridal Hair Styling5,000–10,00012,000–25,00030,000–60,00080,000–2,00,000
Groom Grooming Package3,000–6,0008,000–15,00020,000–40,00050,000–1,50,000
Bridesmaid Makeup (per person)2,000–4,0005,000–10,00012,000–25,00030,000+
Saree Draping500–1,0001,500–3,0004,000–8,00010,000+
Pre-bridal Package (full)15,000–25,00035,000–60,00080,000–1,50,0002,00,000+

🖐️ 6. Mehendi Artists

Artist LevelSpecializationRate (₹)DurationCoverage
Junior ArtistSimple Arabic designs500–1,000/hr1–2 hrs/personHands only
Mid-level ArtistArabic + Rajasthani1,500–3,000/hr2–3 hrs/personHands + arms
Senior Bridal ArtistFull bridal mehendi8,000–20,0004–6 hrsFull hands + feet
Celebrity Mehendi ArtistIntricate portrait mehendi25,000–80,0006–10 hrsFull bridal + portrait
Guest Package (team of 3)Quick designs for guests8,000–15,0004 hrs50–80 guests

🏛️ 7. Venue & Logistics

Venue TypeCapacityRate Range (₹/day)City TierInclusions
Banquet Hall (Small)100–200 guests30,000–80,000Tier 2–3Basic furniture, parking
Banquet Hall (Large)300–600 guests1,00,000–3,00,000Tier 1–2Furniture, AC, parking, basic catering
5-Star Hotel Ballroom200–800 guests3,00,000–15,00,000Metro citiesFull service, catering, accommodation
Farmhouse / Resort200–1000 guests1,50,000–8,00,000All tiersOutdoor space, accommodation
Destination Venue50–500 guests5,00,000–50,00,000+Goa, Udaipur, etc.Full resort buyout
Community Hall / Dharamshala100–300 guests5,000–25,000Tier 2–3Basic space only

🕉️ 8. Pandit & Ritual Services

ServiceRate Range (₹)DurationInclusions
Basic Wedding Pandit5,000–12,0002–3 hrsMantras, basic samagri
Standard Pandit Package15,000–30,0004–5 hrsFull vidhi, samagri, havan
Premium Pandit (Vedic)35,000–75,000Full dayAll rituals, samagri, assistant pandit
Muhurat Consultation2,000–8,0001 hrKundali matching, date selection
Destination Wedding Pandit50,000–2,00,000Multi-dayTravel + accommodation + full rituals
04

Operations Model & Vendor Onboarding

संचालन मॉडल और वेंडर ऑनबोर्डिंग

🚀 Vendor Onboarding Process — Step by Step

01

Application & Registration

Vendor app/web portal par registration. Basic details: business name, category, city, years of experience, GST number (if applicable), Aadhaar/PAN verification.

Online Form KYC Documents Portfolio Upload
02

Document Verification

Platform team 48–72 hours mein documents verify karta hai. GST, business registration, identity proof, bank account details check hote hain.

KYC Verification Background Check Bank Verification
03

Quality Assessment

Portfolio review, sample work evaluation, mystery shopper visit (for caterers/decorators), reference check from past clients. Minimum quality score: 7/10.

Portfolio Review Mystery Audit Reference Check
04

Training & Onboarding

2-hour online training: platform usage, booking management, customer communication standards, cancellation policy, payment process, review system.

Platform Training SOP Briefing App Tutorial
05

Profile Setup & Go-Live

Professional profile creation: photos, videos, packages, pricing, availability calendar. Platform team assists with profile optimization. Go-live within 7 days of approval.

Profile Creation Package Setup Calendar Sync
06

Performance Monitoring

Monthly performance review: response rate, booking rate, customer ratings, cancellation rate. Tier upgrade/downgrade based on performance metrics.

Monthly Review Rating Monitoring Tier Management

🏅 Vendor Tier System

TierRequirementsBenefitsCommission RateSupport Level
🥈 Silver
New Vendor
Verified KYC, 0–10 bookings, Rating 3.5+ Basic listing, standard visibility 18–20% Email support
🥇 Gold
Established
10–50 bookings, Rating 4.0+, <5% cancellation Priority listing, featured badge, promotional support 15–17% Phone + Email
💎 Platinum
Top Vendor
50+ bookings, Rating 4.5+, <2% cancellation Top search placement, dedicated account manager, early access to premium leads 12–14% Dedicated AM
👑 Elite
Premium Partner
100+ bookings, Rating 4.8+, Invite only Homepage feature, co-marketing, exclusive leads, lowest commission 10–12% White-glove

📋 Standard Operating Procedures (SOPs)

📞

SOP-01: Booking Confirmation

  1. Customer booking request receive hone ke 2 hours mein vendor ko notification
  2. Vendor ko 4 hours mein accept/reject karna hoga
  3. Acceptance ke baad platform automated confirmation bhejta hai
  4. 30% advance payment escrow mein hold hota hai
  5. Event se 48 hours pehle reminder + final checklist

SOP-02: Cancellation Policy

  1. 30+ days pehle: Full refund (100%)
  2. 15–29 days pehle: 75% refund
  3. 7–14 days pehle: 50% refund
  4. 3–6 days pehle: 25% refund
  5. 0–2 days pehle: No refund (force majeure exception)
  6. Vendor cancellation: Full refund + penalty on vendor
⚠️

SOP-03: Dispute Resolution

  1. Customer complaint 24 hours mein acknowledge
  2. Vendor se 48 hours mein response maanga jaata hai
  3. Platform mediator 72 hours mein decision deta hai
  4. Unresolved cases: Independent arbitration
  5. Repeat offenders: Platform ban
  6. Refund processing: 5–7 business days

SOP-04: Quality Control

  1. Post-event automated review request to customer
  2. Rating below 3.5: Immediate vendor alert + improvement plan
  3. Rating below 3.0 (3 consecutive): Temporary suspension
  4. Monthly mystery audits for top vendors
  5. Quarterly vendor summit for training & feedback
  6. Annual re-verification of all vendors

💳 Payment Flow — Escrow Model

CUSTOMER
Pays 30% Advance
₹ Advance
ESCROW ACCOUNT
Funds held securely
🔒 Protected
EVENT COMPLETION
Customer confirms delivery
✅ Verified
VENDOR PAYOUT
Net amount (minus commission)
₹ T+2 days
Payment StageAmountTimingNotes
Booking Advance30% of totalAt bookingEscrow hold, non-refundable after 7 days
Pre-event Payment40% of total7 days before eventReleased to vendor after event confirmation
Final Payment30% of totalPost-event (24 hrs)After customer satisfaction confirmation
Platform Commission10–20%Deducted at payoutBased on vendor tier
Vendor Net Payout80–90% of totalT+2 business daysDirect bank transfer / UPI
05

Monetization, Customer Journey & Execution Framework

मुद्रीकरण, ग्राहक यात्रा और निष्पादन ढांचा

💰 Revenue Streams — Multi-Layer Monetization

#Revenue StreamModelRate / AmountEst. % of Revenue
1 Transaction Commission % of each booking value 10–20% per booking 55–60%
2 Vendor Subscription (SaaS) Monthly/Annual listing fee ₹999–4,999/month 15–20%
3 Featured Listing / Ads Pay-per-click / sponsored placement ₹2,000–20,000/month 8–10%
4 Wedding Planning Package Full-service coordinator fee ₹15,000–1,00,000/wedding 8–10%
5 Lead Generation (Pay-per-lead) Qualified leads sold to vendors ₹200–2,000/lead 3–5%
6 Insurance & Protection Plans Wedding insurance upsell ₹2,000–10,000/wedding 2–3%
7 Honeymoon & Travel Affiliate / white-label travel 5–8% affiliate commission 2–3%

📦 Vendor Subscription Plans

Starter
₹999/month
  • ✅ Basic profile listing
  • ✅ Up to 5 photos
  • ✅ 1 package listing
  • ✅ Customer enquiries
  • ❌ Priority placement
  • ❌ Analytics dashboard
  • ❌ Promotional support
New vendors ke liye
MOST POPULAR
Professional
₹2,499/month
  • ✅ Enhanced profile
  • ✅ Up to 30 photos + videos
  • ✅ 3 package listings
  • ✅ Priority placement
  • ✅ Analytics dashboard
  • ✅ 10 free leads/month
  • ❌ Dedicated account manager
Established vendors ke liye
Elite Partner
₹4,999/month
  • ✅ Premium profile + video
  • ✅ Unlimited photos + reels
  • ✅ Unlimited packages
  • ✅ Top search placement
  • ✅ Advanced analytics
  • ✅ 25 free leads/month
  • ✅ Dedicated account manager
Top vendors ke liye

🗺️ Customer Journey Map

💭
AWARENESS
Instagram Ads
Google Search
Word of Mouth
YouTube Content
😊 Excited
🔍
CONSIDERATION
App Download
Browse Vendors
Compare Packages
Read Reviews
🤔 Evaluating
BOOKING
Select Package
Pay Advance
Get Confirmation
Meet Coordinator
😄 Relieved
🎊
PRE-EVENT
Vendor Meetings
Customization
Reminders
Final Checklist
🥰 Anticipating
💍
EVENT DAY
On-ground Support
Real-time Help
Issue Resolution
Coordinator Present
🤩 Delighted
POST-EVENT
Review Request
Photo Delivery
Referral Ask
Loyalty Program
😍 Advocate

🎯 Go-to-Market Strategy

📍 Phase 1: City Launch (Month 1–3)

  • Target cities: Delhi NCR, Mumbai, Bangalore, Hyderabad
  • Minimum 50 verified vendors per city per category
  • Hyperlocal Instagram + Google ads
  • Wedding expo participation
  • Influencer partnerships (wedding bloggers)
  • Referral program: ₹500 cashback per referral

📍 Phase 2: Tier-2 Expansion (Month 4–8)

  • Target cities: Jaipur, Lucknow, Pune, Ahmedabad, Chandigarh
  • Local vendor onboarding drives
  • Regional language app support (Hindi, Marathi, Gujarati)
  • Partnerships with local wedding planners
  • Offline kiosks at wedding venues
  • WhatsApp Business integration

📍 Phase 3: Pan-India Scale (Month 9–12)

  • Target: 50+ cities, 10,000+ vendors
  • TV + OTT advertising
  • Celebrity brand ambassador
  • B2B: Corporate wedding packages
  • Destination wedding vertical launch
  • Series A fundraising

📍 Phase 4: Product Expansion (Year 2)

  • AI-powered wedding planner chatbot
  • AR try-on for bridal outfits
  • Wedding registry feature
  • International Indian diaspora market
  • White-label solution for wedding planners
  • IPO preparation

📅 12-Month Execution Roadmap

QuarterMonthKey MilestonesTarget KPIsBudget (₹)
Q1
Foundation
Month 1 Tech platform launch, 200 vendor onboarding (Delhi NCR) 200 vendors, 50 bookings 25 Lakh
Month 2 Mumbai + Bangalore launch, marketing campaign start 500 vendors, 200 bookings 30 Lakh
Month 3 Hyderabad launch, first 1000 bookings milestone 1,000 vendors, 1,000 bookings 35 Lakh
Q2
Growth
Month 4 Tier-2 city expansion (5 cities), influencer campaign 2,500 vendors, 3,000 bookings 40 Lakh
Month 5 Premium package launch, wedding expo presence 4,000 vendors, 6,000 bookings 45 Lakh
Month 6 Series A fundraising, 10 cities live 6,000 vendors, 10,000 bookings 50 Lakh
Q3
Scale
Month 7 20 cities, AI matching engine launch 8,000 vendors, 15,000 bookings 60 Lakh
Month 8 TV advertising, brand ambassador onboard 10,000 vendors, 22,000 bookings 80 Lakh
Month 9 30 cities, destination wedding vertical 12,000 vendors, 30,000 bookings 75 Lakh
Q4
Dominance
Month 10 40 cities, B2B corporate weddings 15,000 vendors, 40,000 bookings 90 Lakh
Month 11 50 cities, international diaspora launch 18,000 vendors, 52,000 bookings 1 Crore
Month 12 Pan-India presence, Series B preparation 20,000+ vendors, 65,000+ bookings 1.2 Crore
YEAR 1 TOTAL 20,000+ vendors, 65,000+ bookings, 50+ cities GMV: ₹500–800 Crore ₹6.3 Crore

📈 Financial Projections — Year 1–3

MetricYear 1Year 2Year 3
Total Bookings65,0002,50,0007,00,000
Avg. Booking Value (₹)80,00095,0001,10,000
Gross Merchandise Value (GMV)₹520 Crore₹2,375 Crore₹7,700 Crore
Platform Revenue (15% take rate)₹78 Crore₹356 Crore₹1,155 Crore
Operating Costs₹65 Crore₹180 Crore₹450 Crore
EBITDA₹13 Crore₹176 Crore₹705 Crore
Active Vendors20,000+75,000+2,00,000+
Cities Covered50+150+500+
Valuation (10x Revenue)₹780 Crore₹3,560 Crore₹11,550 Crore

👥 Core Team Structure

RoleResponsibilityHeadcount (Y1)Key Skills
CEO / Co-founderVision, fundraising, partnerships1Strategy, leadership, investor relations
CTO / Co-founderTech platform, app, AI/ML1Full-stack, mobile, ML
COOOperations, vendor management, SOPs1Operations, process design
City HeadsLocal vendor onboarding, customer success4 (1/city)Sales, relationship management
Vendor Success TeamOnboarding, training, support10Customer service, training
Marketing TeamDigital marketing, content, influencers5Digital marketing, content creation
Tech TeamApp development, maintenance8React Native, Node.js, AWS
Finance & LegalPayments, compliance, contracts3CA, legal, fintech
Total Year 133 FTEs

⚠️ Risk Matrix & Mitigation

RiskProbabilityImpactMitigation Strategy
Vendor quality inconsistency HIGH HIGH Strict onboarding, mystery audits, tier system, insurance
Last-minute vendor cancellations HIGH HIGH Backup vendor pool, penalty system, escrow protection
Competition from WedMeGood / JustDial MEDIUM MEDIUM Superior UX, standardized packages, full-stack service
Low vendor adoption in Tier-2/3 MEDIUM HIGH Offline onboarding drives, vernacular support, low commission
Payment fraud / chargebacks LOW HIGH Escrow model, KYC verification, fraud detection AI
Regulatory / GST compliance LOW MEDIUM Dedicated legal team, automated GST invoicing

Har Khushi Ka Ek Saathi

India's most trusted wedding vendor marketplace — bringing joy, transparency and reliability to every celebration.

📧 hello@shaadisaathi.in
🌐 www.shaadisaathi.in
📱 +91 98765 43210